Refund policy

Last updated: 22/07/26

All of our products are printed on demand, meaning each item is made specifically for you once your order is placed. Because of this, we do not offer returns or refunds for reasons such as ordering the wrong size, changes of mind, or accidental purchases.

However, we are committed to ensuring your order arrives in the correct condition. If you receive a damaged, defective, or incorrect item, we will replace it at no extra cost.

Damages and Issues

Please inspect your order upon arrival and contact us within 14 days if your item is damaged, defective, or incorrect. To begin a claim, send an email to historyychronicle@gmail.com with your order number, a brief description of the issue, and clear photos showing the problem.

If your claim is accepted, we will send a replacement. You do not need to return the damaged item.

Non-Returnable Items

Because all items are custom-made, we cannot accept returns for incorrect size selection, changes of mind, or minor colour and print placement variations. We encourage customers to check the size guide carefully before placing an order. Gift cards and discounted items are also non-returnable.

Exchanges

We do not offer exchanges. If you need a different size or product, you will need to place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason. To be eligible, the item must be unused, in the same condition as received, and in its original packaging, with proof of purchase. If you wish to return an item under this policy, please contact us before sending it back. Return shipping costs are the responsibility of the customer.

Refunds

Refunds are only issued if an item is defective and cannot be replaced, or if an order is cancelled before production begins. If your refund is approved, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Return Address

Because all orders are fulfilled by third-party production partners, we do not accept physical returns unless we have explicitly agreed to do so in advance. Items returned without prior approval will not be accepted or refunded.